Refund policy
At Kitchen Ease Home, customer satisfaction is important to us. If you experience an issue with your order, we’re here to help.
Returns & Refunds
We offer a 30-day refund policy, which means you have 30 days after receiving your item to contact us regarding your order.
To request assistance, please email us at:
info@kitcheneasehome.com
Please include:
- Your order number
- A description of the issue
- Photos if the item arrived damaged, defective, or incorrect
Our support team aims to respond within 24 hours.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. After reviewing the issue, we may offer:
- a replacement,
- a full or partial refund,
- store credit,
- or a discount code for a future purchase.
In many cases, customers may not be required to return the item.
Non-Returnable Items
For hygiene, safety, and operational reasons, certain items cannot be returned, including:
- used items,
- personalized/custom products,
- perishable goods,
- gift cards,
- clearance or sale items.
Order Cancellations
Orders may be cancelled within 12 hours of purchase. After this period, orders may already be processed or shipped and cannot be guaranteed for cancellation.
Refund Processing
If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.
European Union Customers
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of delivery under applicable consumer protection laws.
Contact Us
If you have any questions regarding your order, please contact: info@kitcheneasehome.com